WHAT IS YOUR SHIPPING POLICY?

Your Zwuits product is shipped to you free of charge. Worldwide delivery is Monday-Friday, between 9:00 AM and 5:00 PM.

WHAT CUSTOMS, DUTIES AND TAXES WILL I HAVE TO PAY?

Shipments to the EU and the US have no customs or duties. For shipments anywhere else, you prepay taxes/customs and duties at checkout to guarantee no additional charges on delivery. All orders ship to destinations on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final purchase price. This means you know exactly what the total price will be for your purchase and the shipment clears customs more quickly.

North America

Canada – 13%

Mexico – 23%

South America

Brazil – 115%

Costa Rica – 50%

Peru – 26%

Europe

Switzerland – 8%

Africa

Algeria – 150%

Democratic Republic of the Congo – 150%

Egypt – 150%

Ethiopia – 150%

Ghana – 150%

Kenya – 150%

Morocco – 150%

Nigeria – 150%

South Africa – 150%

Sudan – 150%

Tanzania – 150%

Tunisia – 150%

Uganda – 150%

Asia

India – 87%

Indonesia – 40%

Israel – 18%

Japan – 8%

Lebanon – 31%

Malaysia – 12%

Pakistan – 40%

Philippines – 37%

Singapore – 7%

Taiwan – 13%

Thailand – 35%

UAE – 12%

Australia

Australia – 23%

CAN AN ORDER BE SENT TO MULTIPLE ADDRESSES?

Unfortunately, at this time, Troubadour can only ship to one address per order. If your order contains items that need to be sent to more than one location, you will need to place a separate order for each address.

IS MY PACKAGE INSURED DURING SHIPPING?

All goods are insured against theft and accidental damage whilst in transit from Troubadour to their final shipping address. Once an item is delivered and signed for, it is no longer covered by insurance.

If for some reason a box arrives damaged, we recommend you either refuse delivery or make a note when signing that you’re accepting a damaged box.

DO I NEED TO SIGN FOR MY ORDER WHEN IT ARRIVES?

Yes. Troubadour requires proof of delivery on all orders given the high value of our products.

CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE MY ORDER?

No. Once an order is processed we are unable to redirect it to a different address.

IS IT POSSIBLE TO ADD ITEMS TO AN EXISTING ORDER?

This depends on whether your order has already been processed and shipped. If you wish to add to an existing order and are unsure whether it has shipped, please email [email protected].

If your order has shipped, there is no way to add another item. You will need to place a new order with the additional item(s) you desire.

HOW WILL I KNOW TROUBADOUR HAS RECEIVED MY ORDER AND CHARGED MY CARD?

We immediately send an email to the address you provide confirming the details of the order once it is placed.

HOW DO I TRACK MY PACKAGE?

When your order is dispatched we’ll send you an email confirming shipping details and tracking number.

Please note that Troubadour does not have any control over delays caused by destination customs.

Free deliver all time
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Online expert support
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Money back policy
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Shipped order
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Order confirmation
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Order delivered
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You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart
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